MCI · ENTERPRISE TECHNOLOGY

Led an award-winning enterprise technology initiative.

I joined MCI to manage a mainframe development team despite having no background in computer science. I quickly took responsibility for increasingly complex initiatives, including a major redesign of the company’s invoice presentation platform.

The work became part of MCI One, an ambitious effort to give customers a consolidated view of multiple telecommunications services on a single bill.

The challenge

I took over the platform redesign when it was behind schedule, and the team was struggling. We got the release back on track and through extensive testing, but when it reached production, a mainframe capacity problem threatened the entire release.

Billing delays carried significant business consequences. We had to solve the problem without taking the new platform out of production.

What I did

I mobilized my team around an alternative solution, dividing developers across parallel workstreams and coordinating an intensive redesign under extreme time pressure.

We reworked the production process, resolved the capacity problem, and kept the release running.

I later moved into MCI’s commercial technology organization, coordinating work across U.S. and international teams on an initiative involving MCI and British Telecom.

The result

MAJOR PLATFORM REDESIGN DELIVERED ON SCHEDULE
Took over a troubled initiative, stabilized the work, and delivered the redesigned invoice platform on time.

HIGH-STAKES PRODUCTION CRISIS RESOLVED
Led the team through a late-stage mainframe failure, redesigning the process quickly enough to keep the release in production.

MCI CIRCLE OF EXCELLENCE
Recognized with MCI’s Circle of Excellence, the company’s premier award for its top 1% of performers, typically reserved for sales and service and rarely awarded on the technical side.